HAVE A QUESTION?

Let's see how we can help you today.

 

+ How Does the System Work?

  1. Enter your event requirements and hit “search”.
  2. Allow our online booking system to find you a meeting room that best meet your needs.
  3. Pick a room, the layout and any additional services like F&B or AV equipment.
  4. Check out! Voila, it's that simple.
  5. To read the user guide, please click here.

+ How is Payment Made?

We accept payment via credit card. All major credit cards are acceptable.

+ What are the Payment Terms?

  1. If your event is more than 7 days out, you will need to pay a 20% deposit at the time of booking.
  2. The remaining 80% will be collected 7 days prior to the date of your event.

+ What is the Cancellation Policy?

More than 7 days from event date

  1. If the cancellation is done within 48hrs or less from the date of booking, the 20% deposit will be refunded.
  2. If the cancellation is done after 48hrs from the date of booking, the 20% deposit will be forfeited but the remaining 80% will not be charged.

7 days or less from event date

  1. 100% will be charged and is not refundable.

+ Can I Book Only the Meeting Room?

Yes you can! Our online meeting system allows you to book only what you need.

+ Am I Able to Book Additional Services like F&B or AV Equipment?

Yes you can! Once your booking is confirmed, we will send you a link for Suntec Marketplace where you will find a range of delectable treats and meeting necessities that you can purchase online.

+ I Am Here for an Event and I Need a Meeting Room, Can I Book Online?

Yes you can! To make an online booking, click here. Please note that meeting rooms are subject to availability.

+ I Did Not Receive An Email Notification of My Booking, What Should I do?

An email notification will be sent within 24 hours of your booking. If you have book a room less than 24 hours before the start of your event, please call 6825 2176 or you may look for a representative at the Suntec Online Booking concierge situated at Level 3.

+ When Will I Know Which Room My Meeting Has Been Assigned To?

Rooms are assigned on the day of the event. Suntec Onling Booking does not come with offline customization.

+ Can I Request For Services Not Listed In The Online Booking System?

Please state in remarks for any additional request.